Privacy policy
Privacy Policy for Dybesol
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains how we collect, use, and protect your data when you purchase Dybesol or interact with our website.
1. Information We Collect
We may collect the following types of personal data:
Full Name
Contact Details (Email address, phone number, mailing address for delivery).
Purchase & Transaction History (Records of your Dybesol orders).
Demographic Information (Age, gender, or health-related interests relevant to Dybesol).
Communications: Any information provided via forms, WhatsApp chats, or surveys on our website.
This data is collected when you:
Register an account on our site.
Purchase Dybesol through our checkout page.
Contact our customer support for consultations or inquiries.
Subscribe to our newsletter or health tips.
2. How We Use Your Information
Your personal data will be used specifically to:
Order Fulfillment: To process, pack, and ship your Dybesol orders to your doorstep.
Customer Support: To communicate regarding your purchases, track deliveries, or answer inquiries.
Personalized Marketing: To send promotions or health tips related to Dybesol (only if you’ve opted in).
Service Improvement: To improve our website experience and product offerings.
Compliance: To comply with legal or regulatory obligations in Malaysia.
We will only retain your data for as long as necessary for the purposes outlined above.
3. Disclosure of Information
We value your trust. We do not sell or rent your personal data to third parties. Your information is only shared with trusted partners for operational purposes, such as:
Courier Services (e.g., NinjaVan, PosLaju) for delivery.
Payment Gateways (e.g., CHIP, Billplz) for secure transaction processing.
Regulatory Authorities if required by Malaysian law.
4. Security Measures
We take reasonable security measures—including SSL encryption and secure servers—to protect your sensitive data (like your address and contact number) from unauthorized access, loss, or misuse.
6. Cookies & Tracking
Our website uses cookies to remember your shopping cart items and analyze site traffic. You can choose to disable cookies in your browser settings, though some features of the site may not function properly.
7. Changes to This Policy
Dybesol reserves the right to update this Privacy Policy at any time. Any changes will be updated on this page and take effect immediately.
